ITIL® Foundation

ITIL® 4.0 foundation 

A basis for more efficiency and better quality.

Come to terms with the fundamental qualifications within the field of IT service management with ITIL® Foundation.

4.8 (5 ratings) | Average pass rate: 100% | Participants: 35
Latest update: 2019 | Language: English

You will learn…

✔  The main principles of ITIL Best Practices for Service Management.

✔  The structure and basic concepts of the ITIL terminology.

✔  Some generic demands of an integrated Service Management technology.

✔  Service Lifecycle, in which you will learn to explain goals and business value for every phase of the life cycle.

✔  About the different roles and responsibilities.

Prerequisites

You need a basic understanding of IT and an understanding of your business to follow the ITIL Foundation course.

Description of ITIL® 4.0 Foundation

When talking about effective and successful IT service management, ITIL (Information Technology Infrastructure Library) is the most used course of action in the world. It is based on the experiences of thousands of private and public organizations. Every company is reliant upon well-run and efficient IT systems to gain a strong earning power. ITIL Foundation contains tools and processes within the field of management targeted towards an IT organization, and as such, is the foundation of both increased efficiency and better quality.

Aims of the course

  • Organisations and individuals will be supported towards optimal profits from IT and digital services through ITIL.
  • Establishment of an IT service management system in which practical and well-documented guidance is included.
  • Gain tools and a common vocabulary that will strengthen the cooperation in IT teams which will profit the entire business.

Methods of teaching

This ITIL course is based on independent studies via video-based e-learning. You can stream your lessons when and where it suits you and in whichever pace works for you. The combination of videos, quizzes, written exams and supplementary material will provide good support, both during and after the course.

About the teacher

Bettina Prühs, accredited teacher of ITIL® 
For more information, see LinkedIn

€ 790 € 599
Excluding VAT

4 hours of video
59 supplementary materials
8 tests
25-30 hours estimated study time
12 month access
Computer, tablet and mobile
Online exam
Official ITIL manual
Proof of your certification

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Course content: ITIL® Foundation

The guidance provided in the publication can be adopted and adapted for all types of organizations and service. To show how the concepts of ITIL can be practically applied to an organizations activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

1 video – 2 min.

Value and value co-creation
The term ‘value’ is used regularly in service management, and it is a key focus of ITIL 4; it must therefore be clearly defined.

Organizations, service providers, service consumers and other stakeholders
Organizations very in size and complexity, and in their relation to legal entities, from a single person a team to a complex network of legal entities united by common objectives, relationships, and authorities.

Products and Services
Services are a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks. Products are a configuration of an organization’s resources designed to offer value for a consumer.

Service relationships
When services are delivered by the provider, they create new resources for service consumers, or modify their existing ones.

Value: outcomes, costs, and risks
This section will focus on how an organization in the role of service provider should evaluate what its services should do and how its services should be provided to meet the needs of consumers.

6 videos – 30 min.

Organizations and people
The first dimension of service management is organizations and people.

Information and technology
The second dimension of service management is information and technology. As with the other three dimensions, information and technology applies both to service management and to the services being managed.

Partner and suppliers
The third dimension of service management is partners and suppliers. Every organisation and every service depend to some extent on services provided by other organizations.

Value streams and processes
The fourth dimension of service management is value streams and processes. like the other dimensions, this dimension is applicable to both the SVS in general, and to specific products and services.

5 videos – 22 min

The ITIL guiding principles
Can be used to guide an organization’s decisions and actions and ensure a shared understanding and common approach to service management across the organization.

Service value chain
Provides an operating model for the creation, delivery, and continual improvement of services. It is flexible model that defines six key activities that can be combined in many ways, forming multiple value streams.

Continual Improvement
Provides an operating model for the creation, delivery, and continual improvement of services. It is flexible model that defines six key activities that can be combined in many ways, forming multiple value streams.

21 videos – 109 min.

General management practices
have been adopted and adapted for service management from general business management domains.

Service management practices
have been developed in service management and ITSM industries.

Technical management practices
have been adapted from technology management domains for service management purposes by expanding or shifting their focus from technology solutions to IT services.

19 videos – 94 min.

For whom is the course intended?

IT professionals, managers, business analysts, business developers and process owners, who:

  • Works hands-on with IT operations or IT development
  • Structures the company’s business processes
  • Implements IT Service Management in the organisation (ITIL)
  • Contributes to the continued improvement of an organisation

What did others buy?

€ 790 € 599
Excluding VAT

4 hours of video
59 supplementary materials
8 tests
25-30 hours estimated study time
12 month access
Computer, tablet and mobile
Online exam
Official ITIL manual
Proof of your certification
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